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Optional Extras

Telephony Toolbar

The IP Telephony Toolbar is a lightweight desktop communications product for everyday users of Microsoft Outlook and Internet Explorer. The Toolbar enables users to make, accept calls and change telephone settings from within Outlook and Internet Explorer.

  • Efficient Interface
    Provides an extremely simple yet efficient toolbar interface for configuring services and controlling calls.
  • Call Control
    Boasts an extremely user friendly interface and logical workflow that makes call management a breeze.
  • Caller Identification
    Checks an incoming number against your Microsoft Outlook and Group Directory contacts so that you know who is calling and can more effectively manage the calls you take.
  • Call History
    Keeps a record of calls missed, received and dialled so that you have a record of recent communications activity.
  • Services
    Make and change all your telephone settings through easy to use configuration screens, without leaving your desktop applications.

From within Internet Explorer:

  • Call Control allows users to highlight numbers on web pages and simply right-click to dial.

From within Outlook:

  • Microsoft Outlook Toolbar edition has key integration features and outbound click-to-dial from Outlook contacts.
  • Call notifications with caller identification from the platform and Microsoft Outlook directories
  • Basic call control (answer or soft pickup, end, transfer to voicemail)
  • Services - easily set Forward Busy, Do Not Disturb, Remote Office, View group and personal directories and Call History

Resources:

Toolbar Demo | User Guide | Advanced User Guide

Softphone

  • Calling Features
    Call, Click to Dial, Redial, Ignore, Answer, Busy, Mute, Transfer
  • Conferencing
    Three-way and multi-party (up to 15)
  • Notification
    Incoming Call, Call Waiting, Incoming Call Ignore
  • Messaging
    Messaging Access, Message Waiting Indicator
  • Multiple Call Appearances
    Up to six call appearances
  • Contact List
    Call logs, integration with Microsoft Outlook contacts

Resources:

BroadSoft Demo

Receptionist Console

The optional Receptionist Console provides advanced switchboard functionality, making it easy to handle and transfer large volumes of calls for multiple sites from a single location, even a receptionist working from home.

The Receptionist Console is for use by front-of–house receptionists or telephone attendants who screen inbound calls for enterprises. A single view of all users, wherever they are in the world realises the promise of next-generation networks by providing a professional switchboard without the hassle of set-ups, intrusive re-cabling, maintenance and capital costs. Colour schemes and logos can be changed with ease.

  • Call Management features
    Answer, dial, hold, conference, blind and attended transfer
  • Drag and Drop Transfer
    Use mouse to manage calls
  • Line Monitoring
    Line States include on-hook, ringing, DND, Privacy and Call Forwarding
  • Camp On with Recall
    Perform a directed hold when called party is busy
  • Directed Call Pickup
    Pickup any ringing extension
  • Voicemail Transfer
    Transfer calls directly to voicemail
  • Call Barge-in
    Operator intrusion on a busy line
  • Group Call Park
    Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)
  • Day/Night Mode
    Operators can automate the switch from "day" to "night" mode
  • Messaging
    Send emails to contacts from desktop screen
  • Call History
    Logs outgoing, received and missed calls
  • Call Statistics
    Average hold time, transfer count

Resources:

Reception Console Demo | Reception Console User Guide

Getting started

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